Third-Party Logistics - Alliance 21

Third-Party Logistics (3PL): Your outsourced operations—planned, executed, and visible from a single hub.

Overview

ALEX 3PL gives you a single partner to run day-to-day logistics with the discipline of an in-house team and the scale of a regional provider. From inbound receipt and storage to order processing, packaging, domestic and cross-border delivery, and returns, we operate one connected flow anchored in Singapore’s gateway advantages. The goal is simple: faster time-to-door, consistent service levels, and transparent costs as your volumes grow.

What We Manage

  • Receive inventory into bonded or standard storage
  • Process orders to your chosen service levels
  • Pick, pack, relabel, kit, and lightly customize
  • Deliver locally or cross-border via air, sea-air, or road
  • Coordinate customs formalities through verified partners
  • Manage returns with inspection, refurbishment, and restock

Integrations & Onboarding

Your store, marketplace, or OMS connects to ALEX so orders, inventory, and status updates flow automatically. During onboarding, we align SKUs, packaging rules, service tiers, cut-offs, and exception playbooks. We also validate destination restrictions and duty/tax treatments to ensure export data is correct from the first shipment.

Operational Model & SLAs

Reliability starts with clear targets and repeatable work. Together we define:

  • Order-to-ship times
  • Dock and carrier cut-offs
  • Transit expectations
  • Fulfilment-to-transport handshakes

Planners allocate resources ahead of peaks, while floor leaders keep execution tight across receiving, put-away, picking, packing, and dispatch. If disruptions arise—a flight delay, route closure, or demand spike—we replan and communicate revised ETAs so your customers and support teams stay informed.

Visibility & Analytics

You see what’s happening at every stage. ALEX provides event-level visibility from:

  • Order intake → Pick → Pack → Export cleared
  • Line-haul departed → Destination arrival → Out for delivery → Delivered

We also track first-attempt delivery rates, order cycle times, inventory accuracy, and scan-event completeness. These insights fuel continuous improvement as your catalogue and geographies expand.

Value-Added Services

Every brand defines “ready to ship” differently. We support:

  • Branded packing and inserts
  • Country-specific documentation
  • Light configuration and customization
  • Temperature-aware staging and hand-offs
  • Enhanced custody and photographic proof for high-value items

When campaigns launch or seasons shift, we scale space and labour without compromising controls.

Compliance & Security

Process discipline protects your brand. We:

  • Follow warehousing and transport standards
  • Observe terminal and local authority rules
  • Maintain HSSE procedures for people, equipment, and cargo
  • Validate documentation for regulated goods
  • Preserve data integrity across systems for full traceability

Industries We Serve

Whether you’re shipping:

  • Healthcare products with specific handling notes
  • High-tech devices with serialization requirements
  • Consumer goods with fast-moving promotions

The foundation remains: clean data in, controlled execution, and clear communication out. From B2B replenishment to D2C parcel delivery, our model adapts to your channel mix without adding complexity.

Pricing & Engagements

We design commercial models that match how you sell:

  • Activity-based for fulfilment
  • Space-based for storage
  • Lane-based for transport

As volumes shift, we revisit assumptions together—keeping service efficient, scalable, and predictable.

Other Services