Cold Chain Handling: Keep the range. Keep the promise.
Overview
Cold chain success hinges on control—of temperature, time, and information. From our Singapore hub, Alliance 21 orchestrates every step of temperature-sensitive flows for pharmaceuticals, healthcare products, perishables, and other regulated goods. We plan the lane, qualify the packaging, prepare the documents, and execute the hand-offs—ensuring your shipment stays within range from pick-up to delivery, with milestone visibility throughout.
Planning & Qualification
Every lane begins with your product profile and required service level. We capture the target range—whether 2–8°C, 15–25°C (CRT), frozen, or other specifications—and align routing, connection times, and seasonal risks accordingly. Packaging is selected or verified upfront, test shipments are scheduled when needed, and handling notes are embedded in the order so terminal and transport teams know exactly what to do at each stage.
Packaging & Conditioning
We support both active and passive solutions, sourcing validated shippers or operating with your approved kits. Conditioning instructions are locked to the order, and gel-packs or dry ice are prepared to your SOPs. For long journeys or tight connections, we plan re-icing or pack-refresh activities at defined points. Data loggers can be included to capture temperature history, with retrieval and reporting arranged at destination.
Storage & Inventory Control
Inside our facility, stock is placed into the appropriate temperature zone with FEFO controls where batch life matters. Quarantine and release processes are available for items requiring additional checks before fulfilment. Serial, lot, and expiry data are maintained to protect product integrity. Any deviation triggers an investigation and a documented response before orders proceed downstream.
Terminal & Apron Handoffs
At the airport, minutes matter. We pre-coordinate acceptance and build-up to minimize ground time, then protect the product during transfer using rapid hand-offs and, when required, on-tarmac chillers. Chain of custody is recorded as cargo moves between controlled areas, and connection plans are proactively adjusted if schedules shift.
Line-haul, Cross-Border & Last-Mile
Line-haul is matched to the product’s stability envelope: direct routings where possible, protected connections where not, and clear escalation paths if performance is at risk. Cross-border flows pair customs-ready data with authorised partners to preserve your temperature budget. At destination, last-mile teams are briefed with handling notes and delivery windows, ensuring the receiver experience aligns with your SOPs.
Visibility, Proof & Exception Handling
You see what we see: order released, packed, export cleared, uplifted, arrived, out for delivery, and delivered. Where data loggers are used, temperature records can be retrieved and attached to the shipment file. If an excursion is suspected or confirmed, we isolate the shipment, notify your team, implement the agreed disposition plan, and document corrective actions to prevent recurrence.
Compliance & Safety
Our cold chain processes align with GDP best practices and relevant IATA and terminal requirements. Live animals, plant materials, controlled drugs, and dry-ice consignments follow additional regulatory rules based on classification and local authority mandates. HSSE procedures govern people, equipment, and cargo at all times, and data integrity is preserved across systems for audit readiness.
Returns & Reverse Cold Chain
When products return, the reverse flow is just as disciplined. Items are received, inspected, and either refurbished, re-packed, or quarantined per your policy—with temperature data reviewed before disposition. The goal: shorten cycle times, preserve value, and maintain complete records.
