Pharmaceutical & Wellness: Protect the product. Protect the patient. Keep the promise.

Overview

Alliance 21 specialises in the movement of pharmaceutical and wellness products—from healthcare institutions to other facilities and, where permitted, to patients’ doorsteps. We follow disciplined SOPs to maintain product integrity from pick-up to final delivery, with cold-chain controls and audited hand-offs throughout.

Certifications & Standards

Our ALEX Fulfilment Hub is GDP-aligned and GDPMDS-aligned (confirm: GDPMDS SS 620 / GDP SS 644 as per your certificates), giving you confidence in the compliant handling, storage and distribution of medicines, medical devices and selected wellness products (including Chinese medicinal products, where permitted).

Controlled Environments

Ambient +15–25 °C (CRT) and chilled +2–8 °C zones protect temperature-sensitive stock. We maintain continuous monitoring, alerts and contingency procedures to prevent excursions. For outbound moves, trained Operations Fulfilment Agents use validated cooler boxes and documented hand-offs.

Cold-Chain Deliveries

Clinic-to-clinic and clinic-to-patient (where permitted) flows follow GDP requirements and relevant national guidelines. Packaging is conditioned to SOP, with temperature-control aids and route planning that minimises dwell time. Data loggers can be included on request.

Warehousing & Fulfilment

From inbound to storage to outbound, our teams handle kitting, picking and packing to product-specific instructions. Serial/lot/expiry management is available where required, with FEFO controls and quarantine/release workflows.

Urban Transportation & Visibility

Fast, responsive urban delivery supports omnichannel healthcare programmes. The ALEX platform provides milestone visibility—order released, picked, packed, dispatch, out for delivery, delivered—with exception alerts and proof of delivery as policies allow.

Compliance & Confidentiality

We operate to applicable GDP/GDPMDS practices and local authority rules. HSSE procedures govern people, equipment and cargo. Patient information is protected under our data-privacy controls, and records are maintained for audit readiness.