Selling on marketplaces should feel simple. Alliance 21 runs the operations behind your storefront—order capture, compliant pick-pack, carrier-label rules, and on-time delivery—so you can focus on listings, pricing, and growth. From our Singapore hub we connect to key ASEAN lanes, giving you one flow from inbound goods to doorstep delivery with clear milestones in ALEX.
We import your SKUs, variants and packaging rules, then map marketplace shipping methods to the right service levels. Inventory syncs to ALEX for accurate availability; product exceptions (fragile, regulated, temperature-sensitive) carry the correct handling notes from the start.
Orders drop straight into the warehouse queue with marketplace-specific labels and documents applied at pack-out. We follow platform requirements for barcodes, inserts and packaging so parcels pass checks first time—reducing delays and chargebacks.
For domestic deliveries we support same-day, next-day and D+2 (where available). For regional customers, we route via air, sea-air or road with customs-ready data and verified partners. You choose the mix—speed for hero SKUs, value for long-tail—while keeping a consistent experience across markets.
When customers send items back, we process returns to your policy—inspection, refurbishment or restock—and push status updates to your system. Exchanges can trigger automatically once eligibility is confirmed, shortening the replacement cycle.
ALEX shows every milestone: order received, picked, packed, shipped, arrived, out for delivery and delivered—plus photo/e-signature POD (where permitted). If a route or delivery window changes, we re-plan and publish a revised ETA so your team and customers stay informed.
We operate to applicable warehousing, transport and platform rules. Restricted items are screened up front; documents and labels align to destination requirements. HSSE procedures protect people, cargo and data, and customer information is handled under our privacy controls.