Alliance 21 runs end-to-end logistics for consumer electronics and tech hardware—from components and devices to accessories and spares. Anchored in Singapore, we combine ESD-safe handling, secure storage, precise serial capture, and disciplined transport with real-time milestone visibility in ALEX, so every shipment is fast, traceable, and audit-ready.
Sensitive tech demands more than standard warehousing. We operate ESD-aware zones, controlled humidity/temperature where required (+15–25 °C CRT, +2–8 °C for select items), and shock-aware packaging practices. High-value goods follow restricted-access flows with tamper-evident seals and photo condition records on request.
Before dispatch, we can kit, bundle, image, label, and configure to your specification. Serial/IMEI/MAC capture flows back to your systems via ALEX, ensuring device-level traceability for warranty, asset control, and channel compliance.
Devices and spares with lithium cells are handled subject to classification and acceptance (e.g., UN 3480/3481, packaging/SoC limits). Documents, labels and declarations are aligned to carrier, terminal and local-authority rules to keep movements compliant without surprises.
Inventory sits in bonded or standard storage with cycle counts and location control. We support FEFO where shelf life matters, quarantine/release workflows, and optional CCTV footage retrieval tied to scan events. Accuracy, custody and data integrity are treated as part of the product.
From Singapore we serve domestic and regional lanes via air, sea-air and road. For ASEAN markets, we provide customs-ready data with authorised partners and can arrange DDP where permitted. Delivery options range from express to economy; bulky or high-value items follow enhanced custody steps.
RMA flows mirror your policy: collect, diagnose, refurbish or restock with full serial reconciliation. Fault analysis returns can be routed to authorised centres and re-delivered on completion, maintaining a clean audit trail.
Track order received → picked → packed → export cleared → line-haul departed → arrived → out for delivery → delivered. Dashboard KPIs include order-to-ship time, inventory accuracy, scan-event completeness, and first-attempt delivery—used for continuous improvement.
We operate to applicable warehousing/transport standards and local authority requirements. HSSE procedures protect people, equipment and cargo. Data privacy controls safeguard customer and device information throughout the process.